No audio after latest update

Indoor Monitor with Android System Ver: 6.0
steveni
Posts: 6
Joined: Thu Jun 27, 2019 2:06 pm

No audio after latest update

Postby steveni » Mon Nov 25, 2019 5:30 pm

Hi,
Customer purchased IT82R with firmware 82.1.2.142
He updated it to 82.31.2.533 and now customer claims there is no audio - front screen shows the speaker symbol (top left) with a cross. The sound page shows Ring Volume at 9, Talk Volume at 10, so it is not the volume settings.

I have asked him to load previous firmware 82.30.2.527 to see if that restores sound.

He is remote so I can't visit myself.

Any ideas what could be the problem?

Thanks in advance.

steveni
Posts: 6
Joined: Thu Jun 27, 2019 2:06 pm

Re: No audio after latest update

Postby steveni » Mon Nov 25, 2019 6:41 pm

Ok, this is resolve after a full factory reset.


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