Customer purchased IT82R with firmware 126.96.36.199
He updated it to 188.8.131.523 and now customer claims there is no audio - front screen shows the speaker symbol (top left) with a cross. The sound page shows Ring Volume at 9, Talk Volume at 10, so it is not the volume settings.
I have asked him to load previous firmware 184.108.40.2067 to see if that restores sound.
He is remote so I can't visit myself.
Any ideas what could be the problem?
Thanks in advance.
Indoor Monitor with Android System Ver: 6.0
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