R26 Relay

Doophone with Single Call Button
Pincho
Posts: 32
Joined: Sat Feb 10, 2018 8:51 pm

R26 Relay

Postby Pincho » Sat Jul 13, 2019 5:44 pm

Hi, Since today I have the problem that my relay does not close anymore. To open the door are set 3 seconds. I operate the R26C with an RFID chip opens the relay. Only it does not close after three seconds. It remains permanently open. Only when I press the bell button on the R26c Where is the problem? Nothing was changed.

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Akuvox_Neil
Posts: 131
Joined: Tue Aug 08, 2017 9:45 am

Re: R26 Relay

Postby Akuvox_Neil » Mon Jul 22, 2019 3:40 pm

Pincho wrote:Hi, Since today I have the problem that my relay does not close anymore. To open the door are set 3 seconds. I operate the R26C with an RFID chip opens the relay. Only it does not close after three seconds. It remains permanently open. Only when I press the bell button on the R26c Where is the problem? Nothing was changed.

Hi Sir,

Can you help to provide the below needed info for us analyzing? You can also mail to us techsupport@akuvox.com for following the problem.
1. Where do you purchase the R26?
2. Reset the R26 to factory settings and check whether the problem is fixed or not.

If the problem still occur:
3. Send us the diagram for displaying how you connect a lock to R26;
4. Send us current configurations of device which can go to Status-Basic, and Intercom-Relay to check;
4. Export R26's log;

Thanks&Best regards

Pincho
Posts: 32
Joined: Sat Feb 10, 2018 8:51 pm

Re: R26 Relay

Postby Pincho » Tue Oct 08, 2019 5:06 am

Hi, if I open the door with the RFID chip, then the relay does not close anymore. The relay closes again when I press the bell What could be the problem ?

Pincho
Posts: 32
Joined: Sat Feb 10, 2018 8:51 pm

Re: R26 Relay

Postby Pincho » Tue Oct 08, 2019 5:09 am

Hi, how can I create a logfile? Then I can send you everything

Pincho
Posts: 32
Joined: Sat Feb 10, 2018 8:51 pm

Re: R26 Relay

Postby Pincho » Tue Oct 08, 2019 5:13 am

I bought the R26 C at www.innet24.de I have not changed anything about the attitude. The problem occurred at once. I set a time of 3 seconds to open the door.

Pincho
Posts: 32
Joined: Sat Feb 10, 2018 8:51 pm

Re: R26 Relay

Postby Pincho » Tue Oct 08, 2019 5:21 am

Relay conf
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