Problem Audio R50P

Common IP Phones and Color IP Phones
ibersontel
Posts: 4
Joined: Mon Jun 25, 2018 5:49 pm

Problem Audio R50P

Postby ibersontel » Thu Jun 28, 2018 3:50 pm

Hi,

We are observing that all R50 phones have the same problem, the outgoing audio is too strong and can not be lowered.

Is this problem solved by some firmware?

Thanks in advance

Akuvox_Jon
Posts: 48
Joined: Wed Oct 11, 2017 11:32 am

Re: Problem Audio R50P

Postby Akuvox_Jon » Mon Jul 02, 2018 5:01 pm

Hi Sir,

This is Jon from Akuvox technical team.

May I know your current firmware version please?

Best Regards.

ibersontel
Posts: 4
Joined: Mon Jun 25, 2018 5:49 pm

Re: Problem Audio R50P

Postby ibersontel » Fri Jul 20, 2018 12:20 am

Hi Jon,

The current version is 50.0.6.115

Best Regards,

User avatar
Akuvox_Neil
Posts: 47
Joined: Tue Aug 08, 2017 9:45 am

Re: Problem Audio R50P

Postby Akuvox_Neil » Fri Jul 20, 2018 4:55 pm

Hi Sir,

Do you mean the volume of R50 is too strong when it is in a call?
Can you recommand which firmware's volume is ok for you?

Thanks

ibersontel
Posts: 4
Joined: Mon Jun 25, 2018 5:49 pm

Re: Problem Audio R50P

Postby ibersontel » Mon Jul 23, 2018 3:06 pm

Hi,
we have tested all the available firmware one by one and in all the same error occurs, and it is in all phones since we have put a 200 terminals and all the same happens to them.

The problem is that the microphone saturates a lot, the other speaker listens too loudly. That is, the R50 calls a mobile phone, for example, because the mobile phone has to lower the volume to the minimum to be able to listen since the microphone of the R50 saturates the sound a lot.

Regards

Akuvox_Jon
Posts: 48
Joined: Wed Oct 11, 2017 11:32 am

Re: Problem Audio R50P

Postby Akuvox_Jon » Thu Aug 02, 2018 6:59 pm

Hi Sir,

How about the call between 2 units R50 or others scenario? Is it same as the scenario you mentioned, always too loudly?

Have you tried to turn down the volume on R50? If so, could you please share me which level you think it is workable? I will help to submit it as reference.

Best Regards.

ibersontel
Posts: 4
Joined: Mon Jun 25, 2018 5:49 pm

Re: Problem Audio R50P

Postby ibersontel » Mon Aug 06, 2018 3:31 pm

Good Morning,
The problem occurs with the R50 model with all the external telephones or extensions of the same PBX.
We have tried to lower the volume from the website of the phone but the changes do not work.
regards

Akuvox_Shirley
Posts: 18
Joined: Wed Apr 04, 2018 10:50 am

Re: Problem Audio R50P

Postby Akuvox_Shirley » Tue Aug 07, 2018 11:02 pm

ibersontel wrote:Good Morning,
The problem occurs with the R50 model with all the external telephones or extensions of the same PBX.
We have tried to lower the volume from the website of the phone but the changes do not work.
regards


Hi sir,

Do you have tried the firmware version 50.0.6.156, can it work? Does the problem also exist when using the Headset and Hand Free mode?
There is the latest firmware version for you to test.
Looking forward to your feedback.

Best regards.
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