Emergency Voice Message

Big Button IP Phone/Health Care Phone
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scotthaberecht
Posts: 10
Joined: Mon Jul 02, 2018 7:19 pm

Emergency Voice Message

Postby scotthaberecht » Tue Jul 03, 2018 8:00 am

I am trying to get a 15 sec emergency message on the phone, but I cannot get it to fit into a 50k file size.

What are the parameters for the file format.

Surely you can fit more than a couple of seconds of audio.

Regards,
Scott.

Akuvox_Shirley
Posts: 18
Joined: Wed Apr 04, 2018 10:50 am

Re: Emergency Voice Message

Postby Akuvox_Shirley » Wed Jul 04, 2018 2:51 pm

Hi sir,

The format of Emergency Voice Message: Wav, single channel, 8KHz, 64Kb/s.

Please make sure that your emergency message meets the format.

Best regards.

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scotthaberecht
Posts: 10
Joined: Mon Jul 02, 2018 7:19 pm

Re: Emergency Voice Message

Postby scotthaberecht » Thu Jul 05, 2018 6:43 am

What is the longest message you can record in this format ?

Regards,
Scott

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scotthaberecht
Posts: 10
Joined: Mon Jul 02, 2018 7:19 pm

Re: Emergency Voice Message

Postby scotthaberecht » Thu Aug 02, 2018 10:22 am

Can I please request a firmware to change to allow a file size of upto 1Mb for the emergency message.

Regards,
Scott

Akuvox_Shirley
Posts: 18
Joined: Wed Apr 04, 2018 10:50 am

Re: Emergency Voice Message

Postby Akuvox_Shirley » Mon Aug 06, 2018 6:00 pm

Hi sir,

Because the memory of the R15P is limited, it is hard to modify the file size for the emergency message up to 1Mb.
There is a new version, which can allow uploading 200K emergency message. However, it is better to use 100k emergency message. Because the memory of R15P is limited, it may influence the ringtone file and the contacts when the emergency message over 100K.

Best regards.
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scotthaberecht
Posts: 10
Joined: Mon Jul 02, 2018 7:19 pm

Re: Emergency Voice Message

Postby scotthaberecht » Mon Aug 06, 2018 7:00 pm

Thankyou.

I will test and let you know.

Regards,
Scott.

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scotthaberecht
Posts: 10
Joined: Mon Jul 02, 2018 7:19 pm

Re: Emergency Voice Message

Postby scotthaberecht » Wed Aug 08, 2018 12:55 pm

The new firmware works great. Thankyou.

However, it now shows two softkey labels for account 1 and account 2 on the right hand side. Is it possible to remove these ?

Also is there a way the auto provision the emergency message via TFTP etc (Config.Voice.VOICEMESSAGE.VoiceMsgFile) ?

Also the message seems to start playing when the phone starts ringing. Is it possible to make the message start when the phone is answered ?

Thanks for your work.

Regards,
Scott.

Akuvox_Shirley
Posts: 18
Joined: Wed Apr 04, 2018 10:50 am

Re: Emergency Voice Message

Postby Akuvox_Shirley » Fri Aug 10, 2018 11:13 pm

Hi sir,

1. The account status label cannot be removed. Because this firmware version can support two sip accounts, it is convenient for the user to see which account is registered.
2. The R15P cannot support configure the emergency call by autop file, maybe we will develop it in the next version.
3. You don’t need to reset the phone to delete the emergency message. Please try it again. If the problem still exists, please let me know.

Best regards.


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