No open door tone after upgrade to Release version No.29.31.1.661

new model
ixet
Posts: 3
Joined: Tue Sep 11, 2018 2:10 am

No open door tone after upgrade to Release version No.29.31.1.661

Postby ixet » Mon Apr 22, 2019 7:25 pm

Hello,

after update my doorphone R29s to Release version No.29.31.1.661 i have no open Door tone.
Whats the Problem?

Greetings, Mario

Akuvox_Evelyn
Posts: 38
Joined: Wed Aug 01, 2018 9:19 am

Re: No open door tone after upgrade to Release version No.29.31.1.661

Postby Akuvox_Evelyn » Tue Apr 23, 2019 9:39 am

ixet wrote:Hello,

after update my doorphone R29s to Release version No.29.31.1.661 i have no open Door tone.
Whats the Problem?

Greetings, Mario


Hi sir,

Please login to the device website and go to the path Intercom->Basic->Door setting general->Open door tone to enable it.
open door tone.png


Thanks&Best regards
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ixet
Posts: 3
Joined: Tue Sep 11, 2018 2:10 am

Re: No open door tone after upgrade to Release version No.29.31.1.661

Postby ixet » Wed Apr 24, 2019 3:28 pm

Hi,

the door tone ist "Enable" but the Problem is the same.

Best regards, Mario

Akuvox_Evelyn
Posts: 38
Joined: Wed Aug 01, 2018 9:19 am

Re: No open door tone after upgrade to Release version No.29.31.1.661

Postby Akuvox_Evelyn » Fri Apr 26, 2019 11:13 am

ixet wrote:Hi,

the door tone ist "Enable" but the Problem is the same.

Best regards, Mario


Hi sir,
May I know what version was it before the upgrade? After upgrading this version, did you reset the device?
After the above check, if the issue still exists, could you please export the log to me?
To export the log, please go to the path Upgrade->Advanced->System level, configure the log level to 7 first, reproduce this issue, and then export the logs.

Thanks.

mtksrl
Posts: 4
Joined: Tue Jan 22, 2019 12:03 am

Re: No open door tone after upgrade to Release version No.29.31.1.661

Postby mtksrl » Wed Jun 26, 2019 12:25 am

Hi, same problem tone not open relay, face recognition works tone not works

Akuvox_Evelyn
Posts: 38
Joined: Wed Aug 01, 2018 9:19 am

Re: No open door tone after upgrade to Release version No.29.31.1.661

Postby Akuvox_Evelyn » Wed Jun 26, 2019 11:47 am

mtksrl wrote:Hi, same problem tone not open relay, face recognition works tone not works


Hello sir,

Can you login to the device website and go to the path Intercom->Basic->Door setting general, enable the open door tone and further check?
open door tone.png


If it is the same, could you please export the log to me? Access path Upgrade->Advanced->System log. Configure the system level to 7, open the door to reproduce the issue you mentioned, and then export the log.

Thanks&Best regards
You do not have the required permissions to view the files attached to this post.


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