Black and White video stream after lates upgrade

Doophone with Single Call Button
traian1
Posts: 5
Joined: Thu Dec 27, 2018 3:40 am

Black and White video stream after lates upgrade

Postby traian1 » Mon Jul 22, 2019 8:47 am

I've applied new Firmware Version 26.31.5.8, and now video stream ONVIF/RTSP is black and white, not color anymore.
Restarted few times, power circled, but it did not help. Before I was using Logenex firmware and image was fine. Any suggestion?

traian1
Posts: 5
Joined: Thu Dec 27, 2018 3:40 am

Re: Black and White video stream after lates upgrade

Postby traian1 » Mon Jul 22, 2019 8:57 pm

Akuvox team, any answer is welcome, please react.

traian1
Posts: 5
Joined: Thu Dec 27, 2018 3:40 am

Re: Black and White video stream after lates upgrade

Postby traian1 » Mon Jul 22, 2019 9:01 pm

BTW, I've downgraded firmware to old Logenex TP700 model (bought from Norelco), and colour picture is back.
Means 100% firmware issue. Will be nice if you will take over these issues, in the end is Akuvox reputation.

Akuvox_Evelyn
Posts: 37
Joined: Wed Aug 01, 2018 9:19 am

Re: Black and White video stream after lates upgrade

Postby Akuvox_Evelyn » Wed Jul 31, 2019 11:11 am

traian1 wrote:BTW, I've downgraded firmware to old Logenex TP700 model (bought from Norelco), and colour picture is back.
Means 100% firmware issue. Will be nice if you will take over these issues, in the end is Akuvox reputation.



Hi sir,
What is the surrounding environment for device installation? If the device is installed in the dark, it will auto go into the night mode, the view will show black and white.
In addition, how do you configure the LED type? If configured to Always on, the view also displays black and white.

Thanks.

Akuvox_Evelyn
Posts: 37
Joined: Wed Aug 01, 2018 9:19 am

Re: Black and White video stream after lates upgrade

Postby Akuvox_Evelyn » Wed Jul 31, 2019 11:11 am

Akuvox_Evelyn wrote:
traian1 wrote:BTW, I've downgraded firmware to old Logenex TP700 model (bought from Norelco), and colour picture is back.
Means 100% firmware issue. Will be nice if you will take over these issues, in the end is Akuvox reputation.



Hi sir,
What is the surrounding environment for device installation? If the device is installed in the dark, it will auto go into the night mode, the view will show black and white.
In addition, how do you configure the LED type? If configured to Always on, the view also displays black and white.
LED.png


Thanks.
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